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Shipping & Returns

Shipping Policy

All orders are packaged and shipped within 1-4 days of placement, and only are mailed on weekdays. Conventions I am attending may cause slight delay if I am out of town. (notices will be posted on website per event)

Shipping prices reflect the average cost with the USPS.

Once the order has shipped and you receive an email notification, it should arrive within 4-14 business days depending on the efficacy of the Postal Service.
 

For heavily impacted areas, its estimated 1-3 weeks.

 Currently, Sapphelli does not ship internationally. This will change in the future; currently some countries are not accepting mail from the U.S.
This section will update with countries that I ship to.

 

Return & Exchange Policy

I do not except returns if you decide you do not want your order.
• Orders that have shipped cannot be canceled.

If you receive your order damaged or missing an item please contact me within 7 days of delivery, and we will discuss replacement.

If you receive a original piece and it is damaged, there is a 40% charge for the cost of the item to be replaced. Please note that I cannot completely replicate the original item but will do my best.

At this time, I do not do replacements for orders outside of the US, however if your order arrives and is damaged, you will receive a 50% off code.

Return & Exchange Policy

I do not except returns if you decide you do not want your order.
• Orders that have shipped cannot be canceled/refunded.

If you receive your order damaged or missing an item please contact me within 7 days of delivery, and we will discuss replacement.

If you receive a original piece and it is damaged, there is a 40% charge for the cost of the item to be replaced. Please note that I cannot completely replicate the original item but will do my best.

• For international orders, please contact me within 7 days and we will discuss what the best option may be.

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